Shipping/Refund Policy

Last Updated: July 6, 2026

This policy applies to all purchases made through our website, operated by Qvin Technology Limited ("we", "us", "our"), a company registered in Hong Kong Special Administrative Region.

SHIPPING

Processing Time

Orders are typically processed and dispatched within [1–3] business days after payment is confirmed. Custom or made-to-order items may require additional time, as indicated on the product page.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout. We ship from our overseas warehouses using standard international carriers. Delivery times depend on the destination and shipping method selected at checkout, and are provided as estimates only. We are not liable for delays caused by customs clearance, carrier disruptions, severe weather, or other events beyond our control.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, and taxes levied by the destination country. These charges are your responsibility and are not included in the item price or shipping cost. Please check with your local customs office for more information.

1. RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. ELIGIBILITY

To be eligible for a return, your item must be:

  • In the same condition that you received it: unworn, unused, and with all tags attached.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

Please note: Returns that do not meet these conditions may be rejected.

3. NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (e.g., beauty products, opened underwear/swimwear)
  • Hazardous materials, flammable liquids, or gases
  • Sale items marked as "Final Sale" or "Clearance"
  • Gift cards and e-vouchers

If you are unsure whether your item qualifies, contact us at Emma@chibelco.com before initiating a return.

4. HOW TO START A RETURN

To start a return, email us at Emma@chibelco.com with your order number and the reason for return. If your return request is approved, we will provide you with a return authorization and the return address.

Do not send items back without first requesting a return – such items will not be accepted.

5. RETURN SHIPPING COSTS

Change of mind / personal reasons

You are responsible for return shipping costs. We recommend using a trackable service and keeping proof of postage, as we cannot guarantee we will receive your returned item.

Damaged, defective, or incorrect items

If you received a defective, damaged, or wrong item, we will cover the return shipping. We will provide you with a prepaid return label or reimburse reasonable return postage upon receipt. Please inspect your order upon delivery and notify us immediately (within 7 days) with photos or videos so we can resolve the issue quickly.

6. REFUNDS

Once we receive and inspect your returned item, we will notify you whether the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval, contact us at Emma@chibelco.com.

Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

7. EXCHANGES

We do not offer direct exchanges for size or style changes. The fastest way to get the item you want is to return the original item (subject to our return policy) and place a new order. If you received a damaged or incorrect item, we will arrange a replacement at no extra cost.

8. EUROPEAN UNION 14-DAY COOLING OFF PERIOD

If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same condition requirements listed in Section 2 apply. This is in addition to our standard 30-day policy and does not affect any statutory rights you may have under local law.

9. STATUTORY RIGHTS & GOVERNING LAW

Nothing in this policy limits or excludes your statutory rights under applicable law, including where applicable the laws of the Hong Kong Special Administrative Region. This policy and any disputes arising from it are governed by the laws of Hong Kong.

This policy is issued by:
Qvin Technology Limited
Room D5, 5th Floor, King Yip Factory Building, 59 King Yip Street, Kwun Tong, Hong Kong
Email: Emma@chibelco.com

© 2026 Qvin Technology Limited. All rights reserved.